Couple You're The Best Thing I Ever Found - Personalized Custom Candle Holder

All items offered on Californiagiftss are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality! We process orders on business days which are Monday through Friday, Eastern Standard Time, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

What if there are items missing or incorrect products when I receive my order?

For missing or wrongly shipped items, please contact us at support@Californiagiftss.com

Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

I would like to change the items ordered. What should I do?

Allow modification or cancellation of an order before you receive the delivery notice before the product is shipped. You can contact us at
support@Californiagiftss.com

How IS MY ORDER SHIPPED?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

HOW MUCH IS SHIPPING?

We offer Expedited Shipping at a flat rate of $15.99 or Standard Shipping of $6.99 per order. If the total amount of your order exceeds $60, the shipping will be free.

CAN I STILL CHANGE OR CANCEL MY ORDER?

If you need to make any changes to your order, please contact us at support@Californiagiftss.com before 3pm PST.  We will not be able to make any changes beyond that period.

WILL I GET A TRACKING NUMBER?

An email will be sent once your order has been dispatched

If you do not receive one, please email support@Californiagiftss.com

All orders require a signature on delivery, make sure your supplied address is attended during business hours

WHICH COURIER DO YOU USE?

Californiagiftss.com uses FEDEX, USPS ,DHL

IS SIGNATURE REQUIRED FOR DELIVERY?

A signature is required upon receipt of goods.  Please make sure you or someone is available to receive the package.

All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive in between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

All items offered on Californiagiftss are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality! We process orders on business days which are Monday through Friday, Eastern Standard Time, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

What if there are items missing or incorrect products when I receive my order?

For missing or wrongly shipped items, please contact us at support@Californiagiftss.com

Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

I would like to change the items ordered. What should I do?

Allow modification or cancellation of an order before you receive the delivery notice before the product is shipped. You can contact us at
support@Californiagiftss.com